At Decora Mart, we strive to ensure customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
- You have 30 days from the date of delivery to initiate a return.
- To be eligible for a return, the item must:
- Be unused, in the same condition as you received it.
- Include the original packaging, tags, and receipt or proof of purchase.
- Items that are damaged, used, or missing components may not be eligible for a full refund.
Non-Returnable Items:
The following items cannot be returned:
- Customized or personalized products.
- Items marked as “Final Sale.”
- Gift cards.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund:
- If approved, the refund will be processed to your original payment method within 7-10 business days.
- If denied, we will notify you with the reason for rejection.
Please note:
- Shipping charges are non-refundable.
- Any discounts or promotional offers will be adjusted in the refunded amount.
3. Exchange Policy
Exchanges are accepted for defective or damaged items. To request an exchange:
- Contact us at decoramart58@gmail.com within 7 days of receiving the product.
- Provide a photo of the defective or damaged product to expedite the process.
If the item is out of stock, you can choose:
- A replacement item.
- A full refund.
4. Return Process
To initiate a return:
- Email us at decoramart58@gmail.com with the subject “Return Request.”
- Include the following details:
- Order number
- Reason for return
- Photos of the product (if applicable).
- We will provide instructions for returning the item.
5. Shipping Costs
- The customer is responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
6. Contact Us
For questions or concerns about our Refund and Return Policy, please contact us:
Email: decoramart58@gmail.com
Thank you for shopping with Decora Mart!